Tag: Caller ID

Understanding the FCC’s Robocall Mitigation Plan

Robocalls, the automated phone calls delivering pre-recorded messages, have become a major nuisance and a significant problem for consumers and businesses alike. The Federal Communications Commission (FCC) has recognized the severity of the issue and implemented a comprehensive Robocall Mitigation Plan to combat the influx of these unwanted calls. This plan involves a multi-faceted approach that includes regulations, technological advancements, and cooperative efforts between various stakeholders.

The Evolution of Caller ID: Embracing STIR/SHAKEN and Rich Call Data (RCD)

In the telecommunications world, caller ID has long been a staple, providing basic information about the caller such as their phone number and name. However, as technology advances and customer expectations evolve, the traditional caller ID is undergoing a significant transformation. Enter Rich Call Data (RCD) and STIR/SHAKEN protocols, game-changers set to revolutionize how businesses and consumers interact over the phone.

Understanding the Benefits of STIR/SHAKEN Implementation

In the modern digital landscape, communication is critical for businesses of all sizes. However, as communication technologies evolve, so do the tactics of malicious actors. One significant issue that has plagued businesses and consumers alike is robocalls and caller ID spoofing. Fortunately, the implementation of STIR/SHAKEN (Secure Telephone Identity Revisited/Signature-based Handling of Asserted Information Using toKENs) offers a robust solution to this problem. This blog explores the benefits of STIR/SHAKEN and why its adoption is crucial for businesses, especially those utilizing cloud-based phone systems.

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